Frequently Asked Questions
Everything you need to know about your luxury sheepskin experience.
Are your boots made from genuine Australian sheepskin?
Yes, all UGG Originals products are crafted from 100% premium Twinface sheepskin, ensuring natural warmth, breathability, and durability.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-5 business days, while international delivery ranges from 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you need a different size or color, we provide free exchanges to ensure you get the perfect fit.
How do I choose the correct size?
Sheepskin boots should feel snug but not tight. They will naturally stretch and mold to your feet over time. We recommend checking our detailed Size Guide before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
How should I clean and maintain my boots?
To preserve the quality of your boots, we recommend using a specialized sheepskin protector spray and a soft suede brush. Avoid machine washing or direct heat sources when drying.