Returns & Exchanges

At UGG Originals, we want you to love your new boots as much as we do, which is why we offer a 30-day return policy for items in original, unworn condition. Whether you need a different size or a different style, our team is here to ensure your shopping experience is seamless and satisfying.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully place the unworn boots back into their original UGG Originals packaging and include all tags and protective inserts.

3

Print and Attach Label

Download and print the prepaid shipping label provided by the portal and securely attach it to the outside of your shipping box.

4

Drop Off and Track

Hand your package to the designated courier and keep your tracking number handy while we process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing